FeelingSo Return & Refund Policy

Thank you for choosing FeelingSo. We strive to ensure our customers are satisfied with their purchases. Below are the detailed terms and conditions for returns and refunds, including the necessary fees, shipping times, and contact information.

1. Return and Refund Conditions:
- Products can be returned or exchanged within 30 days of the purchase date.
- Items must be in their original condition, unused, and in the original packaging.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.

2. Return and Exchange Process:
- To initiate a return or exchange, please contact our customer support team via email or phone. Provide your order number, reason for return, and whether you prefer a refund or exchange.
- Our customer support team will provide you with a return authorization number and detailed instructions for returning the product.

3. Return Shipping Fees:
- The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

4. Shipping Time for Returns and Exchanges:
- Once the return is authorized, please send the item to the address provided by our customer support team.
- The time it takes for your exchanged product to reach you may vary depending on your location. Typically, this process can take between 7-14 business days.
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange within 5 business days.

5. Refund Process:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card provider.

6. Non-Returnable Items:
- Several types of goods are exempt from being returned. These include opened items, used items, personally damaged items, and more.
- Gift cards, downloadable software products, and some health and personal care items are also non-returnable.

7. Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our customer support team immediately with details and photos of the defect or damage.
- We will arrange for a replacement or a full refund, including shipping costs, at no additional charge to you.

8. Contact Information:
- For any return or refund inquiries, please contact our customer support team:
- Email: support@feelingso.com
- Phone: +86 18102942172

9. Additional Information:
- Please ensure you return your item to the address provided by our customer support team. Returns sent to the wrong address may result in delays or inability to process your return.
- If you are returning an item over $75, consider using a trackable shipping service or purchasing shipping insurance to ensure its safe return.

We appreciate your understanding and cooperation regarding these return and refund terms and conditions. Thank you for choosing FeelingSo.

FeelingSo Team