Warranty

In the rare event that your product fails to work due to a defect in workmanship or materials, FeelingSo team will, at its discretion, replace your product with the same or a similar product according to the warranty offered.

FAQs

Valid warranty claims

Warranty claims must be made within the product warranty period. The warranty period begins on the original date of purchase. We need to add that the warranty on a replacement is from the original date of purchase on the receipt. A valid receipt is required in order to submit a warranty claim.

Product covered under 1-year warranty*

FeelingSo® Feel Buzz, FeelingSo® Flair Feel, FeelingSo® Feel Pro

The warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been subject to tampering.

*warranty period may be longer where required by law

To make a warranty claim

After completing the Warranty RMA Request Form our Customer Service Team will contact you and sent you further instructions. Please do not send any product back to us without contacting us first. If your Warranty claim is valid we will cover the shipping costs for the replacement item.

Disclaimer

FeelingSo products are not intended for medical use and have not been clinically tested. Discontinue use if any pain, irritation or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or inflamed areas or skin.

Where to find serial number?

Your FeelingSo serial number is located on the bottom of the box above the larger barcode. It is formatted as: *########* or *########_#####*

Warranty & RMA Request